SfB-Lync Call Filter Service: RecorderBack Alert
Recorder Back Alert
Content
Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if the recorder connection is restored after a recorder timeout.
Resolution
No further action required.
However, if you receive this pair of alerts on a regular basis, please contact the support service and send the log files of the related services - LyncFilter.log from The Front End(s) and engine.log from the Verba Server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.