Verba Unified IM Recorder Service: Message queue is up Alert

Message queue is up Alert


Alert: Message queue is up
Computer name: <COMPUTER_NAME>
Alert id: .124.0.1
Time: <TIME> (UTC)
Severity: Critical


Alert attributes:


This alert is sent if the message queue storage was inaccessible, but now it is back again.


If you receive such an alert, please check if the connection is up between the affected Verba server and the storage location. If not, contact your IT team.

If the connection is up, and the Message queue is up alert was not received, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.