Microsoft Teams Bot Service: Recorder overloaded Alert

Owned by Kakas, Norbert
Last updated: Mar 16, 2023
1 min read

Recorder overloaded Alert

Content

Alert: Recorder overloaded
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .122.0.9
Time: <TIME> (UTC)
Severity: Critical

Description:
Recorder overloaded

Alert attributes:
Description (OID: .200.1): Verba Unified Call Recorder Service has overloaded at <Hostname>

Performance metrics in keep-alive: CallCount: <int>
MediaCallCount: <int>
MediaDiskFreeMbytes: <int>
MediaDiskFreePercent: <int>
NetworkUtilizationMbps: <int>
NetworkUtilizationPercent: <int>
OndemandDiskFreeMbytes: <int>
OndemandDiskFreePercent: <int>
Overloaded: <int>
ProcCpuUtilizationPercent: <int>
TotalCpuUtilizationPercent: <int>

Hostname (OID: .200.3): <Hostname>

Cause

This alert is sent if any of the underlying recorder services became overloaded.

Resolution

 

If you receive such an alert, please contact the support service and send the teamsbot.log from the Verba Bot Server.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.