Verba Unified IM Recorder Service: Message queue is in active state Alert

Message queue is in active state Alert


Alert: Message queue is in active state
Computer name: <COMPUTER_NAME>
Alert id: .124.0.3
Time: <TIME> (UTC)
Severity: Critical


Alert attributes:


This alert is sent if the Media Recorder role was in standby state previously, and now it is active. This indicates that another active server went down, and this server took over the processing.


If you receive such an alert, please check the network connectivity of the server that went down.

If the connection is up, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.