Verba Unified IM Recorder Service: Message queue is in active state Alert
Message queue is in active state Alert
Content
Alert: Message queue is in active state
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.3
Time: <TIME> (UTC)
Severity: Critical
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if the Media Recorder role was in standby state previously, and now it is active. This indicates that another active server went down, and this server took over the processing.
Resolution
If you receive such an alert, please check the network connectivity of the server that went down.
If the connection is up, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.