Unified Call Recorder Service: BT Voice LAN1 Temporarily Down

Owned by Kiss, Mate
May 24, 2022

BT Voice LAN1 Temporarily Down Alert

Content

Alert: BT Voice LAN1 Temporarily Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.29
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT Voice LAN1 Temporarily Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The BT Heartbeat service reported losing the Voice VLAN B, and expecting failover to the standby IPSI.

Resolution

Check the state of the IPSI card, and the network connectivity of the VLAN.