Verba Unified IM Recorder Service: Message queue is in standby state Alert
Message queue is in standby state Alert
Content
Alert: Message queue is in standby state
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.4
Time: <TIME> (UTC)
Severity: Critical
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if the Media Recorder tried to lock message queues for processing, but all of them were locked already. This is normal in the case of redundant server(s).
Resolution
If there is no redundant server(s), please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.