Verba SMS Recorder Service: SMS-C Down
SMS-C Down Alert
Content
Alert: SMS-C Down
Service: SMS Recorder
Computer name: <COMPUTER_NAME>
Alert id: .119.0.2
Time: <TIME> (UTC)
Severity: CRITICAL
Description:
#DESCRIPTION#
Alert attributes:
Hostname (OID: .200.3):
Cause
This alert is sent when the connection between the Verba server and the SMS-C is down.
Resolution
If you receive such an alert, please check if the SMS-C is reachable from the Verba server. If not, contact your IT team to search for a network issue, and check the firewall configuration as well.
If the SMS-C is reachable from the Verba server, please contact the support service and send the log file of the Verba SMS Recorder Service.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.