Unified Call Recorder Service: BT Voice LAN1 Partially Down

Owned by Kiss, Mate
May 24, 2022
1 min read

BT Voice LAN1 Partially Down Alert

Content

Alert: BT Voice LAN1 Partially Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.30
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT Voice LAN1 Partially Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The BT Heartbeat service reported losing the Voice VLAN B. VLAN A is still up.

Resolution

Check the state of the IPSI card, and the network connectivity of the VLAN.