Alerts

IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

SNMP trap OIDs are under our enterprise prefix 1.3.6.1.4.1.39067. The SNMP Traps follow SNMP Version 2c.

Here is the SMIv2 Verba MIB file.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

Fatal

1.3.6.1.4.1.39067.100.0.1

1Free Memory OK

Free Memory OK

Fatal

1.3.6.1.4.1.39067.100.0.2

2-

Disk Space Low

Fatal

1.3.6.1.4.1.39067.100.0.3

3Disk Space OK

Disk Space OK 

Fatal

1.3.6.1.4.1.39067.100.0.4

4-

Service Down

Fatal

1.3.6.1.4.1.39067.100.0.5

5Service Up

Service Up

Fatal

1.3.6.1.4.1.39067.100.0.6

6-

Recording Inactivity

Fatal

1.3.6.1.4.1.39067.100.0.7

7Recording Inactivity Over
Database Connection DownCritical1.3.6.1.4.1.39067.100.0.1010Database Connection Up
Database Connection UpCritical1.3.6.1.4.1.39067.100.0.1111-

Database Error

Critical1.3.6.1.4.1.39067.100.0.1212-
Prerequisite MissingFatal1.3.6.1.4.1.39067.100.0.1313-

Recording Inactivity Over

Fatal

1.3.6.1.4.1.39067.100.0.14

14-
Certificate is not accessibleFatal1.3.6.1.4.1.39067.100.0.1515-
Certificate expiresWarning1.3.6.1.4.1.39067.100.0.1616-
Certificate expiredCritical1.3.6.1.4.1.39067.100.0.1717-
Certificate not trustedCritical1.3.6.1.4.1.39067.100.0.1818-

Certificate revoked

Critical1.3.6.1.4.1.39067.100.0.1919-
Certificate key is not accessibleCritical1.3.6.1.4.1.39067.100.0.2020-
Configuration ErrorFatal1.3.6.1.4.1.39067.100.0.2121-
UndefinedCritical1.3.6.1.4.1.39067.100.0.999999-
Folder access problemError1.3.6.1.4.1.39067.999.10910Folder access problem resolved
Folder access problem resolvedNotification1.3.6.1.4.1.39067.999.11911-

Service-specific alerts

Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error Error1.3.6.1.4.1.39067.101.0.11001Policy Continues
Policy ContinuesCritical1.3.6.1.4.1.39067.101.0.21002-
Policy FinishedWarning1.3.6.1.4.1.39067.101.0.31003-
Centera Privileged Delete AllowedCritical1.3.6.1.4.1.39067.101.0.41004-
PolicyVQErrorError1.3.6.1.4.1.39067.101.0.51005-
VerintMissingAgentAssociationsCritical1.3.6.1.4.1.39067.101.0.61006-

Verba Passive Recorder Service

CaptureDown

Critical1.3.6.1.4.1.39067.102.0.12001CaptureUp

CaptureUp

Critical1.3.6.1.4.1.39067.102.0.22002-
CallProcErrorError1.3.6.1.4.1.39067.102.0.32003-

Verba Legacy Cisco Central Recorder Service

JTAPIServiceDownCritical1.3.6.1.4.1.39067.103.0.13001JTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.103.0.23002-
CallProcErrorCritical1.3.6.1.4.1.39067.103.0.33003-

Verba Cisco JTAPI Service

CUCMDownFatal1.3.6.1.4.1.39067.104.0.14001CUCMUp
CUCMUpCritical1.3.6.1.4.1.39067.104.0.24002-
Genesys connection downError1.3.6.1.4.1.39067.123.0.123001Genesys connection up
Genesys connection upError1.3.6.1.4.1.39067.123.0.223002-
Verba Dial-in Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.105.0.15001-
Verba General Media Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.106.0.16001-

Verba Avaya Recorder Service

AESDownFatal/Critical1.3.6.1.4.1.39067.107.0.17001AESUp
AESUpCritical1.3.6.1.4.1.39067.107.0.27002-
MediaRecDownFatal1.3.6.1.4.1.39067.107.0.37003MediaRecUp
MediaRecUpCritical1.3.6.1.4.1.39067.107.0.47004-
CallProcErrorFatal1.3.6.1.4.1.39067.107.0.57005-

 Verba Legacy Cisco UC Gateway Recorder Service

XCCServiceDownCritical1.3.6.1.4.1.39067.108.0.18001XCCServiceUp
XCCServiceUpCritical1.3.6.1.4.1.39067.108.0.28002-
CallProcErrorCritical1.3.6.1.4.1.39067.108.0.38003-

Verba Cisco MediaSense Connector Service

ConnectionDownCritical1.3.6.1.4.1.39067.109.0.19001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.109.0.29002-
CallProcErrorCritical1.3.6.1.4.1.39067.109.0.39003-
Verba Screen Capturing ServiceConnectionDownCritical1.3.6.1.4.1.39067.110.0.110001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.110.0.210002-
CapturingErrorCritical1.3.6.1.4.1.39067.110.0.310003-

Verba SfB/Lync Call Filter Service

RecorderTimeout Critical1.3.6.1.4.1.39067.111.0.111001RecorderBack
RecorderBack Critical1.3.6.1.4.1.39067.111.0.211002-
LyncDown Critical1.3.6.1.4.1.39067.111.0.311003LyncUp
LyncUp Critical1.3.6.1.4.1.39067.111.0.411004-
LyncInactive Critical1.3.6.1.4.1.39067.111.0.911009Lync Connection Active
MediaCollectorTimeout Critical1.3.6.1.4.1.39067.111.0.511005MediaCollectorBack
MediaCollectorBack Critical1.3.6.1.4.1.39067.111.0.611006-
AnnouncementTimeout Critical1.3.6.1.4.1.39067.111.0.711007AnnouncementBack
AnnouncementBackCritical1.3.6.1.4.1.39067.111.0.811008-
CallProcessingErrorError1.3.6.1.4.1.39067.111.0.1011010-
ConfigurationErrorCritical1.3.6.1.4.1.39067.111.0.1111011-
Lync Connection ActiveCritical1.3.6.1.4.1.39067.111.0.1211012-

Verba SfB/Lync IM Recorder Service

 
Lync filter downCritical1.3.6.1.4.1.39067.112.0.112001Lync filter up
Lync filter upCritical1.3.6.1.4.1.39067.112.0.212002-

Verba Node Manager Agent

RegistrationFailedFatal1.3.6.1.4.1.39067.113.0.113001RegistrationReady
RegistrationReadyFatal1.3.6.1.4.1.39067.113.0.213002-

Verba CDR Importer Service

ImportFailureCritical1.3.6.1.4.1.39067.114.0.114001-
RecordFailureError1.3.6.1.4.1.39067.114.0.214002-
RecheckFailureCritical1.3.6.1.4.1.39067.114.0.314003-
MediaLengthMismatchError1.3.6.1.4.1.39067.114.0.414004-
Metadata Filesize Too BigFatal1.3.6.1.4.1.39067.114.0.514005-
Bad configurationCritical1.3.6.1.4.1.39067.114.0.614006-

CiscoWebex Token error

Fatal1.3.6.1.4.1.39067.114.0.714007-
Approaching API throttling limitWarning1.3.6.1.4.1.39067.114.0.814008-
API throttling limit reachedError1.3.6.1.4.1.39067.114.0.914009-
General NotificationNotification1.3.6.1.4.1.39067.114.0.1114011-

Verba Centile Connector Service

DiskAccessCritical1.3.6.1.4.1.39067.150.0.150001-
DatabaseAccessDownCritical