Alerts

IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

SNMP trap OIDs are under our enterprise prefix 1.3.6.1.4.1.39067. The SNMP Traps follow SNMP Version 3.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Alert Name	Severity	Trap OID	Event ID	Resolved by

Alert Name	Severity	Trap OID	Event ID	Resolved by
Free Memory Low	Fatal	1.3.6.1.4.1.39067.100.0.1	1	Free Memory OK
Free Memory OK	Fatal	1.3.6.1.4.1.39067.100.0.2	2	-
Disk Space Low	Fatal	1.3.6.1.4.1.39067.100.0.3	3	Disk Space OK
Disk Space OK	Fatal	1.3.6.1.4.1.39067.100.0.4	4	-
Service Down	Fatal	1.3.6.1.4.1.39067.100.0.5	5	Service Up
Service Up	Fatal	1.3.6.1.4.1.39067.100.0.6	6	-
Recording Inactivity	Fatal	1.3.6.1.4.1.39067.100.0.7	7	Recording Inactivity Over
Connection down	Warning	1.3.6.1.4.1.39067.100.0.8	8	Connection up
Connection up	Warning	1.3.6.1.4.1.39067.100.0.9	9	-
Database Connection Down	Critical	1.3.6.1.4.1.39067.100.0.10	10	Database Connection Up
Database Connection Up	Critical	1.3.6.1.4.1.39067.100.0.11	11	-
Database Error	Critical	1.3.6.1.4.1.39067.100.0.12	12	-
Prerequisite Missing	Fatal	1.3.6.1.4.1.39067.100.0.13	13	-
Recording Inactivity Over	Fatal	1.3.6.1.4.1.39067.100.0.14	14	-
Certificate is not accessible	Fatal	1.3.6.1.4.1.39067.100.0.15	15	-
Certificate expires	Warning	1.3.6.1.4.1.39067.100.0.16	16	-
Certificate expired	Critical	1.3.6.1.4.1.39067.100.0.17	17	-
Certificate not trusted	Critical	1.3.6.1.4.1.39067.100.0.18	18	-
Certificate revoked	Critical	1.3.6.1.4.1.39067.100.0.19	19	-
Certificate key is not accessible	Critical	1.3.6.1.4.1.39067.100.0.20	20	-
Configuration Error	Fatal	1.3.6.1.4.1.39067.100.0.21	21	-
Processing cache deletion error		1.3.6.1.4.1.39067.100.0.22	22	-
File I/O error	Critical	1.3.6.1.4.1.39067.100.0.23	23	-
Undefined	Critical	1.3.6.1.4.1.39067.100.0.999	999	-
Folder access problem	Error	1.3.6.1.4.1.39067.999.10	910	Folder access problem resolved
Folder access problem resolved	Notification	1.3.6.1.4.1.39067.999.11	911	-

Service-specific alerts

Service	Alert name	Severity	Trap OID	Event ID	Resolved by

Service	Alert name	Severity	Trap OID	Event ID	Resolved by
Verba Storage Management Service	Policy Error	Error	1.3.6.1.4.1.39067.101.0.1	1001	Policy Continues
	Policy Continues	Critical	1.3.6.1.4.1.39067.101.0.2	1002	-
	Policy Finished	Warning	1.3.6.1.4.1.39067.101.0.3	1003	-
	Centera Privileged Delete Allowed	Critical	1.3.6.1.4.1.39067.101.0.4	1004	-
	PolicyVQError	Error	1.3.6.1.4.1.39067.101.0.5	1005	-
	VerintMissingAgentAssociations	Critical	1.3.6.1.4.1.39067.101.0.6	1006	-
Verba Passive Recorder Service	CaptureDown	Critical	1.3.6.1.4.1.39067.102.0.1	2001	CaptureUp
	CaptureUp	Critical	1.3.6.1.4.1.39067.102.0.2	2002	-
	Call Processing Error	Error	1.3.6.1.4.1.39067.102.0.3	2003	-
Verba Legacy Cisco Central Recorder Service	JTAPIServiceDown	Critical	1.3.6.1.4.1.39067.103.0.1	3001	JTAPIServiceUp
	JTAPIServiceUp	Critical	1.3.6.1.4.1.39067.103.0.2	3002	-
	Call Processing Error	Critical	1.3.6.1.4.1.39067.103.0.3	3003	-
Verba Cisco JTAPI Service	CUCMDown	Fatal	1.3.6.1.4.1.39067.104.0.1	4001	CUCMUp
	CUCMUp	Critical	1.3.6.1.4.1.39067.104.0.2	4002	-
	Call processing error	Warning	1.3.6.1.4.1.39067.104.0.3	4003	-
	Genesys connection down	Error	1.3.6.1.4.1.39067.123.0.1	23001	Genesys connection up
	Genesys connection up	Error	1.3.6.1.4.1.39067.123.0.2	23002	-
Verba Dial-in Recorder Service	Call Processing Error	Error	1.3.6.1.4.1.39067.105.0.1	5001	-
Verba General Media Recorder Service	Call Processing Error	Error	1.3.6.1.4.1.39067.106.0.1	6001	-
Verba Avaya Recorder Service	AESDown	Fatal/Critical	1.3.6.1.4.1.39067.107.0.1	7001	AESUp
	AESUp	Critical	1.3.6.1.4.1.39067.107.0.2	7002	-
	MediaRecDown	Fatal	1.3.6.1.4.1.39067.107.0.3	7003	MediaRecUp
	MediaRecUp	Critical	1.3.6.1.4.1.39067.107.0.4	7004	-
	CallProcError	Fatal	1.3.6.1.4.1.39067.107.0.5	7005	-
Verba Legacy Cisco UC Gateway Recorder Service