IMP Node Down Alert
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
This alert is sent when the connection between the Verba server and the Cisco IM&P server is down.
If you receive such an alert, please check if the Cisco IM&P server is reachable from the Verba server. If not, contact your IT team to search for a network issue, and check the firewall configuration as well.
If the Cisco IM&P server is reachable from the Verba server, please contact the support service and send the log files of the related service(s).
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.