Step 1 -
We recommend executing the upgrade during a maintenance window to avoid loss of recording and leave time for testing.
Download the files provided by the Support Representative.
Step 2 - Open a Remote Desktop Connection to the affected server.
Step 3 - Open a File Explorer and navigate to %Verba_Install_Path%\tomcat/webapps/verba/WEB-INF/classes\com\verba\web. (Default install path is C:\Program Files (x86)\Verba)
Step 4 - Create a backup of the folders which will be affected by the upgrade in case you need to roll back to the original version.
Step 5 - Replace the content in the folders with the content in the ZIP file. Make sure that you are replacing the proper files at the right place.
Step 6 - Open Windows Services and restart the Verba Web Application Service.
Step 7 - Verify functionality by making tests.