Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
This alert is sent if connection to MediaSense is lost.
If you receive such an alert, please check if the connection is up between the Verba server and the MediaSense. If not, contact your IT team.
If the connection is up, please contact the support service and send the log files of the related service - mediasense-connector.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.