Microsoft Teams Bot Service: Call timed out Alert

Owned by Kakas, Norbert
Last updated: Mar 17, 2023 by Kiss, Mate
1 min read

Call timed out Alert

Content

Alert: Call timed out
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .122.0.8
Time: <TIME> (UTC)
Severity: Warning

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if the call between Teams and the bot service didn't receive any updates or media packets in the configured amount of time. (Default timeout is 45 mintues)

Resolution

 

If you receive such an alert, please contact the support service and send the teamsbot.log from the Verba Bot Server.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.