Unified Call Recorder Service: BT Heartbeat and Directory Service Down

Owned by Kiss, Mate
May 24, 2022
1 min read

BT Heartbeat and Directory Service Down Alert

Content

Alert: BT Heartbeat and Directory Service Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.18
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT Heartbeat and Directory Service Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The BT Heartbeat and Directory services are not running.

Resolution

Check if the BT Voice Recorder Heartbeat service is installed, if the services are running, and if the localip_config.txt is properly configured.