Unified Call Recorder Service: BT TMS Access Down
BT TMS Access Down Alert
Content
Alert: BT TMS Access Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.36
Time: <TIME> (UTC)
Severity: CRITICAL
Description:
BT TMS Access Down
Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>
Cause
The Verba Recording Server cannot reach the TMS share on the ITSProfile server, and cannot update the turret / vertical / line information.
Resolution
Check the state of ITSProfile server and the network connectivity between the Verba Recording Server and the ITSProfile server.