Verba Unified IM Recorder Service: Teams subscription is down Alert
Teams subscription is down Alert
Content
Teams subscription is down
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.6
Time: <TIME> (UTC)
Severity: Warning
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if the Verba server is unable to connect to Teams.
Resolution
If you receive such an alert, please check the network connectivity of the affected Verba server. If there is no internet connection, contact your IT team.
If the connection is up, and the Teams subscription is up alert was not received, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.