Unified Call Recorder Service: BT TMS Cache access down
BT TMS Cache access down Alert
Content
Alert: BT TMS Cache access down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.41
Time: <TIME> (UTC)
Severity: CRITICAL
Description:
BT TMS Cache access down
Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>
Cause
The Verba Recording Server cannot access the local cache for the TMS / LDAP information.
Resolution
Check if the [Verba_Application_Folder]\settings\bt tms\ folder is accessible for the Verba Unified Call Recorder service on the Recording Server. To cleanup the cache, stop the Verba Unified Call Recorder service, clear the contents of the cache folder, then start the service again.