Unified Call Recorder Service: BT LDAP access down
BT LDAP access down Alert
Content
Alert: BT LDAP access down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.39
Time: <TIME> (UTC)
Severity: CRITICAL
Description:
BT LDAP access down
Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>
Cause
The Verba Recording Server cannot reach the LDAP, and cannot update the turret / vertical / line information.
Resolution
Check the state of ITSProfile server and the network connectivity between the Verba Recording Server and the ITSProfile server.