Verba Unified IM Recorder Service: Attachment download failed Alert
Attachment download failed Alert
Content
Attachment download failed
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.7
Time: <TIME> (UTC)
Severity: Error
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if the Verba server is unable to download an attachment.
Resolution
If you receive such an alert, please check the network connectivity of the affected Verba server. If there is no internet connection, contact your IT team.
If the connection is up, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.