User Guide

This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.

Accessing the web interface

The Verba System can be securely accessed through a standard web browser with a user identity.

Web interface layout

The Verba Web Application uses a common screen layout throughout the application.

Searching conversations

The conversation search page can be accessed through the Conversations \ Search menu.

Conversation lists and actions

Users can search for recorded conversations, and the search results can be displayed through conversation lists.

Conversation details

Detailed information is shown for each recorded conversation on the call details screen.

Participant sets

Web-based media player and viewer

The Verba media player and viewer is a feature-rich multimedia tool that supports an easy in-depth analysis of media recordings.

Verba Offline Player

Sharing and publishing conversations

The recording system provides a secure and traceable way to share recordings among various members of your organization.

Using the Cisco IP phone service

Many convenient features of the Verba System are available from Cisco IP phones.

Desktop recorder user interface

Dial-in user interface

Using the Lync 2010, 2013 and Skype for Business extension for conference call recording

Agent View

User Information