Operation and Maintenance Guide
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
1 min read
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This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
System Monitoring
- Introducing monitoring procedures
- Configuring SNMP Alert Traps
- SCOM Management Pack
- Windows Performance Counters
- Configuring email alerts
- Alerts
- Customizing Alert Severities and Selective Alert Sending
- Alert Management
- Web interface session monitor
- Log File Names
- Audit Log Alerts
- Managing CDR-only records with missing voice recordings
Troubleshooting
- Troubleshooting voice recording or import failures
- Troubleshooting playback issues
- Log files
- Debug log and command line output
- Capturing network traffic for troubleshooting
- Gathering support information
- Manage MP4 transcoding profiles
System backup
SQL Server administration and maintenance
- Database backup and restore
- Database maintenance
- Database table partitioning
- Database purging
- SQL Server GUI tools
- SQL Server command line tools
Moving the database to another SQL Server
Failure scenarios and procedures
- Cisco UCM failure scenarios for passive recording
- How to enable or disable Verba services on Lync servers
- Database failover options and procedures using mirroring
- Cross-datacenter Recording Server failover procedures in a Lync environment
- Storage failover procedures
- Media Repository failover options and procedures
- Isolation procedures for Verba