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IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

...

IANA Enterprise Number

The Verba Technologies assigned enterprise number at IANA is 39067.

The official list of IANA Enterprise Numbers can be found here: http://www.iana.org/assignments/enterprise-numbers

MIB of Verba SNMP Traps

SNMP trap OIDs are under our enterprise prefix 1.3.6.1.4.1.39067. The SNMP Traps follow SNMP Version 2c.

Here is the SMIv2 Verba MIB file.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

Fatal

1.3.6.1.4.1.39067.100.0.1

1Free Memory OK

Free Memory OK

Fatal

1.3.6.1.4.1.39067.100.0.2

2-

Disk Space Low

Fatal

1.3.6.1.4.1.39067.100.0.3

3Disk Space OK

Disk Space OK 

Fatal

1.3.6.1.4.1.39067.100.0.4

4-

Service Down

Fatal

1.3.6.1.4.1.39067.100.0.5

5Service Up

Service Up

Fatal

1.3.6.1.4.1.39067.100.0.6

6-

Recording Inactivity

Fatal

1.3.6.1.4.1.39067.100.0.7

7Recording Inactivity Over
Database Connection DownCritical1.3.6.1.4.1.39067.100.0.1010Database Connection Up
Database Connection UpCritical1.3.6.1.4.1.39067.100.0.1111-

Database Error

Critical1.3.6.1.4.1.39067.100.0.1212-
Prerequisite MissingFatal

Here is the SMIv2 Verba MIB file.

Overriding alerts

It is possible to customize the alert severities and their targets. For the configuration guide, see: Customizing Alert Severities and Selective Alert Sending

General alerts

Fatal

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

1.3.6.1.4.1.39067

...

12Fatal34Fatal5Service Up6Recording Inactivity.7CriticalCritical
.100.0.1313-

Recording Inactivity Over

Fatal

1.3.6.1.4.1.39067.100.0.14

14-
Certificate is not accessibleFatal1.3.6.1.4.1.39067.100.0.1515-
Certificate expiresWarning1.3.6.1.4.1.39067.100.0.16116Free Memory OK

Free Memory OK

Fatal-
Certificate expiredCritical1.3.6.1.4.1.39067.100.0.17217-

Disk Space Low

Certificate not trustedCritical1.3.6.1.4.1.39067.100.0.18318Disk Space OK

Disk Space OK 

Fatal-

Certificate revoked

Critical1.3.6.1.4.1.39067.100.0.19419-

Service Down

Certificate key is not accessibleCritical1.3.6.1.4.1.39067.100.0.20520Service Up-
Configuration ErrorFatal1.3.6.1.4.1.39067.100.0.21621-
UndefinedFatalCritical1.3.6.1.4.1.39067.100.07Recording Inactivity OverDatabase Connection Down.999999-
Folder access problemError1.3.6.1.4.1.39067.999.10910Folder access problem resolved
Folder access problem resolvedNotification1.3.6.1.4.1.39067.100.0.1010Database Connection UpDatabase Connection Up999.11911-

Service-specific alerts

Database ErrorFatalFatalCertificate expires10017Certificate not trusted10018Certificate key is not accessible
Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error Error1.3.6.1.4.1.39067.100101.0.111111001-Policy Continues
Policy ContinuesCritical1.3.6.1.4.1.39067.100101.0.122121002-
Prerequisite MissingPolicy FinishedFatalWarning1.3.6.1.4.1.39067.100101.0.133131003-

Recording Inactivity Over

Centera Privileged Delete AllowedCritical1.3.6.1.4.1.39067.100101.0.144141004-Certificate is not accessible
PolicyVQErrorError1.3.6.1.4.1.39067.100101.0.155151005-
VerintMissingAgentAssociationsWarningCritical1.3.6.1.4.1.39067.100101.0.1616-Certificate expired61006-

Verba Passive Recorder Service

CaptureDown

Critical1.3.6.1.4.1.39067.102.0.1172001-CaptureUp

CaptureUp

Critical1.3.6.1.4.1.39067.102.0.2182002-
Certificate revokedCallProcErrorCriticalError1.3.6.1.4.1.39067.100102.0.193192003-

Verba Legacy Cisco Central Recorder Service

JTAPIServiceDownCritical1.3.6.1.4.1.39067.100103.0.201203001-JTAPIServiceUp
Configuration ErrorJTAPIServiceUpFatalCritical1.3.6.1.4.1.39067.100103.0.212213002-
UndefinedCallProcErrorCritical1.3.6.1.4.1.39067.100103.0.99939993003-Folder access problemError

Verba Cisco JTAPI Service

CUCMDownFatal1.3.6.1.4.1.39067.104.9990.101910Folder access problem resolvedFolder access problem resolvedNotification4001CUCMUp
CUCMUpCritical1.3.6.1.4.1.39067.999.11911-

Service-specific alerts

 101101CriticalVerintMissingAgentAssociationsCritical1021CaptureUp1022 JTAPI Genesys connection down12311..6.1.4.1.39067.123.0.223002 Dial-in Recorder Verba Legacy Cisco UC Gateway Recorder ServiceConnectionUp1102CapturingError Critical1117AnnouncementBack1118CallProcessingError11110Critical11111CriticalCriticalLync filter upFatalRecheckFailureFatal1145Bad configuration1146CiscoWebex Token error11471148API throttling limit reached1149DiskAccessCriticalMediaRecDown3MediaRecUp4JTAPIServiceDown5JTAPIServiceUp6CallProcError7SipTrunkDown8SipTrunkUp9101112131415BT Heartbeat & Directory Service DownBT Voice LAN0 DownBT Voice LAN0 Temporarily DownBT Voice LAN0 Partially DownBT Voice LAN1 Temporarily DownBT Voice LAN1 Partially DownBT Voice LAN1 Up33WarningCritical38BT LDAP access down115391154011541CriticalBT TTP packet loss ended115441154511546Processing Error1166DLP Server Error1167CriticalCritical11705RecorderOverloadEnd11706RecorderStandbyBegin11707RecorderStandbyEndCallProcError11709FailedLogin01ApplyCommPoliciesFailed1Error1InfoErrorError16ErrorADSyncError22NotificationNotificationAudit Log CriticalErrorInfoCritical1193 SfB/Lync Ethical Wall CriticalLync connection upErrorLync Connection Active1218 connection upWarningCould not join callErrorCritical
Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy Error104.0.24002-
Genesys connection downError1.3.6.1.4.1.39067.123.0.11001Policy ContinuesPolicy ContinuesCritical23001Genesys connection up
Genesys connection upError1.3.6.1.4.1.39067.123.0.2230021002-
Verba Dial-in Recorder ServicePolicy FinishedCallProcErrorWarningError1.3.6.1.4.1.39067.101105.0.3110035001-Centera Privileged Delete Allowed
Verba General Media Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.101106.0.4110046001-

Verba Avaya Recorder Service

PolicyVQErrorAESDownErrorFatal/Critical1.3.6.1.4.1.39067.101107.0.5110057001-AESUp
AESUpCritical1.3.6.1.4.1.39067.101107.0.6210067002-

Verba Passive Recorder Service

CaptureDown

MediaRecDownFatal1.3.6.1.4.1.39067.107.0.320017003CaptureUpMediaRecUp
MediaRecUpCritical1.3.6.1.4.1.39067.107.0.420027004-
CallProcErrorErrorFatal1.3.6.1.4.1.39067.102107.0.3520037005-

 Verba Legacy Cisco Central UC Gateway Recorder Service

JTAPIServiceDownXCCServiceDownCritical1.3.6.1.4.1.39067.103108.0.130018001JTAPIServiceUpXCCServiceUp
JTAPIServiceUpXCCServiceUpCritical1.3.6.1.4.1.39067.103108.0.230028002-
CallProcErrorCritical1.3.6.1.4.1.39067.103108.0.330038003-

Verba Cisco

MediaSense Connector Service

CUCMDownConnectionDownFatalCritical1.3.6.1.4.1.39067.104109.0.140019001CUCMUpConnectionUp
CUCMUpConnectionUpCritical1.3.6.1.4.1.39067.104109.0.240029002-
CallProcErrorErrorCritical1.3.6.1.4.1.39067.109.0.23001Genesys connection upGenesys connection upError39003-
Verba Screen Capturing ServiceCallProcErrorConnectionDownErrorCritical1.3.6.1.4.1.39067.105110.0.1500110001-Verba General Media Recorder ServiceCallProcErrorErrorConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.106110.0.126001-

Verba Avaya Recorder Service

AESDownFatal/10002-
CapturingErrorCritical1.3.6.1.4.1.39067.107110.0.13100037001AESUpAESUp-

Verba SfB/Lync Call Filter Service

RecorderTimeout Critical1.3.6.1.4.1.39067.107111.0.21700211001-RecorderBack
MediaRecDownRecorderBackFatal Critical1.3.6.1.4.1.39067.107111.0.32700311002MediaRecUp-
MediaRecUpLyncDown Critical1.3.6.1.4.1.39067.107111.0.43700411003-LyncUp
CallProcErrorLyncUpFatal Critical1.3.6.1.4.1.39067.107111.0.54700511004-
LyncInactive XCCServiceDownCritical1.3.6.1.4.1.39067.108111.0.19800111009XCCServiceUpLync Connection Active
XCCServiceUpMediaCollectorTimeout Critical1.3.6.1.4.1.39067.108111.0.25800211005-MediaCollectorBack
CallProcErrorMediaCollectorBack Critical1.3.6.1.4.1.39067.108111.0.36800311006-

Verba Cisco MediaSense Connector Service

ConnectionDownAnnouncementTimeout Critical1.3.6.1.4.1.39067.109111.0.17900111007ConnectionUpAnnouncementBack
ConnectionUpAnnouncementBackCritical1.3.6.1.4.1.39067.109111.0.28900211008-
CallProcErrorCallProcessingErrorCriticalError1.3.6.1.4.1.39067.109111.0.310900311010-
Verba Screen Capturing ServiceConnectionDownConfigurationErrorCritical1.3.6.1.4.1.39067.110111.0.1111000111011ConnectionUp-
Lync Connection ActiveCritical1.3.6.1.4.1.39067.111.0.121000211012-

Verba SfB/Lync IM Recorder Service

 		Lync filter downCritical1.3.6.1.4.1.39067.110112.0.311000312001-

Verba SfB/Lync Call Filter Service

RecorderTimeout Lync filter up
Lync filter upCritical1.3.6.1.4.1.39067.111112.0.121200211001RecorderBackRecorderBack Critical-

Verba Node Manager Agent

RegistrationFailedFatal1.3.6.1.4.1.39067.111113.0.211100213001-RegistrationReady
LyncDownRegistrationReady CriticalFatal1.3.6.1.4.1.39067.111113.0.321300211003LyncUpLyncUp -

Verba CDR Importer Service

ImportFailureCritical1.3.6.1.4.1.39067.111114.0.411100414001-
LyncInactiveRecordFailure CriticalError1.3.6.1.4.1.39067.111114.0.921100914002Lync Connection Active-
MediaCollectorTimeoutRecheckFailure Critical1.3.6.1.4.1.39067.111114.0.531100514003MediaCollectorBack-
MediaCollectorBackMediaLengthMismatch CriticalError1.3.6.1.4.1.39067.111114.0.641100614004-AnnouncementTimeout
Metadata Filesize Too BigFatal1.3.6.1.4.1.39067.114.0.51100714005AnnouncementBack-
Bad configurationCritical1.3.6.1.4.1.39067.114.0.61100814006-

CiscoWebex Token error

ErrorFatal1.3.6.1.4.1.39067.114.0.71101014007-ConfigurationError
Approaching API throttling limitWarning1.3.6.1.4.1.39067.114.0.81101114008-Lync Connection Active
API throttling limit reachedError1.3.6.1.4.1.39067.111114.0.1291101214009-

Verba SfB/Lync IM Recorder Service

 		Lync filter down
General NotificationNotification1.3.6.1.4.1.39067.112114.0.1111401112001Lync filter up-

Verba Centile Connector Service

DiskAccessCritical1.3.6.1.4.1.39067.112150.0.211200250001-

Verba Node Manager Agent

RegistrationFailed
DatabaseAccessDownCritical1.3.6.1.4.1.39067.113150.0.121300150002RegistrationReadyDatabaseAccessUp
RegistrationReadyDatabaseAccessUpFatalCritical1.3.6.1.4.1.39067.113150.0.231300250003-

Verba CDR Importer Service

ImportFailureUnidentifiedEnterpriseCritical1.3.6.1.4.1.39067.114150.0.141400150004-
RecordFailureCallProcessingErrorErrorCritical1.3.6.1.4.1.39067.114150.0.251400250005-
Verba Unified Call Recorder ServiceRecProviderDownCritical1.3.6.1.4.1.39067.114115.0.311400315001-RecProviderUp
MediaLengthMismatchRecProviderUpErrorCritical1.3.6.1.4.1.39067.114115.0.421400415002-Metadata Filesize Too Big
MediaRecDownWarning1.3.6.1.4.1.39067.115.0.31400515003-MediaRecUp
MediaRecUpCriticalWarning1.3.6.1.4.1.39067.115.0.41400615004-
JTAPIServiceDownFatalCritical1.3.6.1.4.1.39067.115.0.51400715005-Approaching API throttling limitWarningJTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.115.0.61400815006-
CallProcErrorError1.3.6.1.4.1.39067.115.0.71400915007-
General NotificationSipTrunkDownNotificationCritical1.3.6.1.4.1.39067.114115.0.1181401115008-

Verba Centile Connector Service

SipTrunkUp
SipTrunkUpCritical1.3.6.1.4.1.39067.150115.0.195000115009-
DatabaseAccessDownRecorderOverloadBeginCriticalWarning1.3.6.1.4.1.39067.150115.0.2105000215010DatabaseAccessUpRecorderOverloadEnd
DatabaseAccessUpRecorderOverloadEndCriticalWarning1.3.6.1.4.1.39067.150115.0.3115000315011-
UnidentifiedEnterpriseRecorderStandbyBeginCriticalWarning1.3.6.1.4.1.39067.150115.0.4125000415012-RecorderStandbyEnd
CallProcessingErrorRecorderStandbyEndCriticalWarning1.3.6.1.4.1.39067.150115.0.5135000515013-Verba Unified Call Recorder ServiceRecProviderDown
RecordingDirectorDownWarning1.3.6.1.4.1.39067.115.0.1141500115014RecProviderUpRecordingDirectorUp
RecProviderUpRecordingDirectorUpCriticalWarning1.3.6.1.4.1.39067.115.0.2151500215015-
IPCCTIPassiveWarningError1.3.6.1.4.1.39067.115.0.161500315016MediaRecUp-
IPCCTIActiveWarningError1.3.6.1.4.1.39067.115.0.171500415017-IPCCTIPassive
BT Heartbeat & Directory Service DownCritical1.3.6.1.4.1.39067.115.0.1815005JTAPIServiceUp15018BT Heartbeat & Directory Service Up
BT Heartbeat & Directory Service UpCritical1.3.6.1.4.1.39067.115.0.191500615019-
BT ITSLink DownErrorCritical1.3.6.1.4.1.39067.115.0.201500715020-BT ITSLink Up
BT ITSLink UpCritical1.3.6.1.4.1.39067.115.0.211500815021SipTrunkUp-
BT TTP DownCritical1.3.6.1.4.1.39067.115.0.221500915022-RecorderOverloadBeginWarningBT TTP Up
BT TTP UpCritical1.3.6.1.4.1.39067.115.0.231501015023RecorderOverloadEndRecorderOverloadEndWarning-
BT Voice LAN0 DownCritical1.3.6.1.4.1.39067.115.0.2415011-RecorderStandbyBeginWarning15024BT Voice LAN0 Up
BT Voice LAN0 Temporarily DownCritical1.3.6.1.4.1.39067.115.0.2515012RecorderStandbyEndRecorderStandbyEndWarning15025BT Voice LAN0 Up
BT Voice LAN0 Partially DownCritical1.3.6.1.4.1.39067.115.0.2615013-RecordingDirectorDownWarning15026BT Voice LAN0 Up
BT Voice LAN0 UpCritical1.3.6.1.4.1.39067.115.0.271501415027RecordingDirectorUpRecordingDirectorUpWarning-
BT Voice LAN1 DownCritical1.3.6.1.4.1.39067.115.0.2815015-IPCCTIPassiveError15028BT Voice LAN1 Up
BT Voice LAN1 Temporarily DownCritical1.3.6.1.4.1.39067.115.0.162915016-IPCCTIActiveError15029BT Voice LAN1 Up
BT Voice LAN1 Partially DownCritical1.3.6.1.4.1.39067.115.0.173015017IPCCTIPassive15030BT Voice LAN1 Up
BT Voice LAN1 UpCritical1.3.6.1.4.1.39067.115.0.183115018BT Heartbeat & Directory Service UpBT Heartbeat & Directory Service UpCritical15031-
BT TFTP0 DownWarning1.3.6.1.4.1.39067.115.0.19321501915032-BT TFTP0 Up
BT ITSLink DownTFTP0 UpCritical

Warning

1.3.6.1.4.1.39067.115.0.20331502015033BT ITSLink Up-
BT ITSLink UpTFTP1 DownCriticalWarning1.3.6.1.4.1.39067.115.0.21341502115034-BT TFTP1 Up
BT TTP DownTFTP1 UpCriticalWarning1.3.6.1.4.1.39067.115.0.22351502215035BT TTP Up-
BT TTP UpTMS Access DownCritical1.3.6.1.4.1.39067.115.0.233615023-15036BT TMS Access Up
BT TMS Access UpCritical1.3.6.1.4.1.39067.115.0.243715024BT Voice LAN0 Up15037-
Failover Between TTP ManagersCritical1.3.6.1.4.1.39067.115.0.253815025BT Voice LAN0 Up15038-
BT LDAP access downCritical1.3.6.1.4.1.39067.115.0.26391502615039BT Voice LAN0 UpLDAP access up
BT Voice LAN0 UpLDAP access upCritical1.3.6.1.4.1.39067.115.0.27401502715040-
BT Voice LAN1 DownTMS Cache access downCritical1.3.6.1.4.1.39067.115.0.28411502815041BT Voice LAN1 UpTMS Cache access up
BT TMS Cache access upCritical1.3.6.1.4.1.39067.115.0.294215029BT Voice LAN1 Up15042-
BT TTP packet loss startedCritical1.3.6.1.4.1.39067.115.0.30431503015043BT Voice LAN1 UpTTP packet loss ended
BT TTP packet loss endedCritical1.3.6.1.4.1.39067.115.0.31441503115044-BT TFTP0 DownWarning.
IPC media channel went downError1.3.6.1.4.1.39067.115.0.324515032BT TFTP0 UpBT TFTP0 UpWarning15045IPC media channel went up
IPC media channel went upError1.3.6.1.4.1.39067.115.0.461503315046-BT TFTP1 Down

Verizon CDR Enhancer error

Error1.3.6.1.4.1.39067.115.0.344715034BT TFTP1 UpBT TFTP1 UpWarning15047- 
Media loss startError1.3.6.1.4.1.39067.115.0.35481503515048-BT TMS Access DownCriticalMedia loss end
Media loss endError1.3.6.1.4.1.39067.115.0.364915036BT TMS Access UpBT TMS Access UpCritical15049-

Long, possibly stuck call

Error1.3.6.1.4.1.39067.115.0.37501503715050-Failover Between TTP Managers
CTI record with missing media due to failureError1.3.6.1.4.1.39067.115.0.511503815051-

Verba Cisco Compliance Service

IMPNodeUpCritical1.3.6.1.4.1.39067.116.0.115039BT LDAP access upBT LDAP access upCritical16001-
IMPNodeDownFatal1.3.6.1.4.1.39067.116.0.21504016002-BT TMS Cache access downCriticalIMPNodeUp
MessageQueueThresholdFatal1.3.6.1.4.1.39067.116.0.515041BT TMS Cache access upBT TMS Cache access upCritical16005-
Processing ErrorError1.3.6.1.4.1.39067.115116.0.4261504216006-BT TTP packet loss started
DLP Server ErrorError1.3.6.1.4.1.39067.115116.0.4371600715043BT TTP packet loss ended-

Verba Media Collector and Proxy Service

RecorderUpCritical1.3.6.1.4.1.39067.117.0.11504417001.IPC media channel went downError-
RecorderDownCritical1.3.6.1.4.1.39067.117.0.215045IPC media channel went upIPC media channel went upError17002RecorderUp
LyncFilterUpCritical1.3.6.1.4.1.39067.117.0.31504617003-

Verba Cisco Compliance Service

IMPNodeUpLyncFilterDownCritical1.3.6.1.4.1.39067.116117.0.141600117004-LyncFilterUp
IMPNodeDownRecorderOverloadBeginFatalWarning1.3.6.1.4.1.39067.116117.0.251600217005IMPNodeUpRecorderOverloadEnd
MessageQueueThresholdRecorderOverloadEndFatalWarning1.3.6.1.4.1.39067.116117.0.561600517006-
RecorderStandbyBeginErrorWarning1.3.6.1.4.1.39067.117.0.71600617007-RecorderStandbyEnd
RecorderStandbyEndErrorWarning1.3.6.1.4.1.39067.117.0.81600717008-

Verba Media Collector and Proxy Service

RecorderUp
CallProcErrorError1.3.6.1.4.1.39067.117.0.117001-RecorderDown917009-
Verba Web Application Service   FailedLoginWarning1.3.6.1.4.1.39067.117118.0.211700218001RecorderUp-
LyncFilterUpApplyACLFailedCriticalError1.3.6.1.4.1.39067.117118.01.311700318101-
LyncFilterDownApplyCommPoliciesFailedCriticalError1.3.6.1.4.1.39067.117118.01.421700418102LyncFilterUpRecorderOverloadBeginWarning-
Could not send license usage to RLSError1.3.6.1.4.1.39067.118.1.31700518103RecorderOverloadEnd-
Database Maintenance CompletedWarningInfo1.3.6.1.4.1.39067.118.1.41700618104-
Database Maintenance ErrorWarningError1.3.6.1.4.1.39067.118.1.51700718105RecorderStandbyEnd-
License IssueWarningError1.3.6.1.4.1.39067.117118.01.861700818106-
Report Upload FailedError1.3.6.1.4.1.39067.118.1.71700918107-Verba Web Application Service   
License WarningWarning1.3.6.1.4.1.39067.118.1.81800118108-
ApplyACLFailedADSyncErrorError1.3.6.1.4.1.39067.118.12.11810118201-ADSyncExecutedOK
ADSyncExecutedOKErrorInfo1.3.6.1.4.1.39067.118.2.21810218202-Could not send license usage to RLS
ADSyncUsersDecreasedSignificantlyWarning1.3.6.1.4.1.39067.118.2.31810318203-Database Maintenance Completed
AD Synchronization Added New SiteWarning1.3.6.1.4.1.39067.118.12.41810418204-Database Maintenance Error
Data Management Policy CreatedNotification1.3.6.1.4.1.39067.118.3.1.51810518301-License Issue
Data Management Policy UpdatedNotification1.3.6.1.4.1.39067.118.3.21810618302-Report Upload Failed
Data Management Policy DeletedNotification1.3.6.1.4.1.39067.118.13.731810718303-
License WarningUsers without Ethical Wall User permissionWarning1.3.6.1.4.1.39067.118.4.1.81810818401-
Audit Log FatalErrorFatal1.3.6.1.4.1.39067.118.9.11820118901ADSyncExecutedOK-
ADSyncExecutedOKAudit Log CriticalInfoCritical1.3.6.1.4.1.39067.118.29.21820218902-
ADSyncUsersDecreasedSignificantlyAudit Log ErrorWarningError1.3.6.1.4.1.39067.118.9.31820318903-
AD Synchronization Added New SiteAudit Log WarningWarning1.3.6.1.4.1.39067.118.29.41820418904-Data Management Policy Created
Audit Log InfoInfo1.3.6.1.4.1.39067.118.39.151830118905-Data Management Policy UpdatedNotification
Verba SMS Recorder ServiceSMS-C connection upCritical1.3.6.1.4.1.39067.118119.30.211830219001-Data Management Policy Deleted
SMS-C connection downCritical1.3.6.1.4.1.39067.118119.30.321830319002SMS-Users without Ethical Wall User permissionWarningC up
SMS Processing ErrorError1.3.6.1.4.1.39067.118119.40.131840119003-Audit Log FatalFatal
Verba SfB/Lync IM Filter ServiceRecorder connection downCritical1.3.6.1.4.1.39067.118120.90.11890120001-Recorder connection up
Recorder connection upCritical1.3.6.1.4.1.39067.118120.90.21890220002-Audit Log Error
Lync connection downCritical1.3.6.1.4.1.39067.118120.90.31890320003-Audit Log WarningWarningLync connection up
Lync connection upCritical1.3.6.1.4.1.39067.118120.90.41890420004-Audit Log Info
Lync connection inactiveCritical1.3.6.1.4.1.39067.118120.90.51890520005-Verba SMS Recorder ServiceSMS-C connection upCriticalLync Connection Active
Call Processing errorError1.3.6.1.4.1.39067.119120.0.161900120006-SMS-C connection down
Configuration errorError1.3.6.1.4.1.39067.119120.0.271900220007SMS-C upSMS Processing ErrorError
Lync Connection ActiveCritical1.3.6.1.4.1.39067.120.0.81900320008-
Verba SfB/Lync IM Filter Ethical Wall ServiceRecorder Announcement connection downCritical1.3.6.1.4.1.39067.120121.0.12000121001Recorder Announcement connection up
Recorder Announcement connection upCritical1.3.6.1.4.1.39067.120121.0.22000221002-
Lync connection downCritical1.3.6.1.4.1.39067.120121.0.32000321003Lync connection up
Lync connection upCritical1.3.6.1.4.1.39067.120121.0.42000421004-
Lync connection inactiveCritical1.3.6.1.4.1.39067.120121.0.52000521005Lync Connection Active
Call Processing errorError1.3.6.1.4.1.39067.120121.0.62000621006-
Configuration errorError1.3.6.1.4.1.39067.120121.0.72000721007-
Lync Connection ActiveCritical1.3.6.1.4.1.39067.120121.0.82000821008-
Verba Microsoft Teams Bot ServiceAnnouncement Recorder connection downCritical1.3.6.1.4.1.39067.121122.0.12100122001Announcement Recorder connection up
Announcement Recorder connection upCriticalWarning1.3.6.1.4.1.39067.121122.0.22100222002-Lync connection down
User is not configured in VerbaWarning1.3.6.1.4.1.39067.121122.0.32100322003Lync connection up-
Could not join callCritical1.3.6.1.4.1.39067.121122.0.42100422004-
Lync connection inactiveNo available recorderCritical1.3.6.1.4.1.39067.121122.0.521005Lync Connection ActiveCall Processing errorError1.3.6.1.4.1.39067.121.0.62100622005-Configuration error
Unexpected call terminationCritical1.3.6.1.4.1.39067.121122.0.7621007-22006
Could not authenticateCritical1.3.6.1.4.1.39067.122.0.72100822007-
Verba Microsoft Teams Bot ServiceRecorder connection downCriticalCall timed outWarning1.3.6.1.4.1.39067.122.0.182200122008
Recorder Recorder connection upoverloadedCritical1.3.6.1.4.1.39067.122.0.2922002-User is not configured in Verba22009
Potential recording loss due to missing participant updateWarning1.3.6.1.4.1.39067.122.0.31022003-22010
Teams call was forcefully terminatedCritical1.3.6.1.4.1.39067.122.0.41122004-No available recorderCritical22011
Outbound HTTP request failedWarning1.3.6.1.4.1.39067.122.0.51222005-22012
Verba Genesys CTI ServiceGenesys connection downError1.3.6.1.4.1.39067.123.0.123001Genesys connection up
Genesys connection upError1.3.6.1.4.1.39067.123.0.223002-
Verba Unified IM Recorder ServiceMessage queue is upCritical1.3.6.1.4.1.39067.124.0.124001-
Message queue is downCritical1.3.6.1.4.1.39067.124.0.224002Message queue is up
Message queue is in active stateCritical1.3.6.1.4.1.39067.124.0.324003-
Message queue is in standby stateCritical1.3.6.1.4.1.39067.124.0.424004Message queue is in active state
Teams subscription is upWarning1.3.6.1.4.1.39067.124.0.524005-
Teams subscription is downWarning1.3.6.1.4.1.39067.124.0.624006Teams subscription is upAttachment download failed
No provider is configured for message processingCritical1.3.6.1.4.1.39067.124.0.724007-No provider is configured for message processing
Attachment download failedError1.3.6.1.4.1.39067.124.0.824008-
Subscription lifecycle eventWarning1.3.6.1.4.1.39067.124.0.924009-
Recording inactivityCritical1.3.6.1.4.1.39067.124.0.1024010Recording activity
Recording activityCritical1.3.6.1.4.1.39067.124.0.1124011-
Teams Export API connection is upCritical1.3.6.1.4.1.39067.124.0.1224012-
Teams Export API connection is downCritical1.3.6.1.4.1.39067.124.0.1324013Teams Export API connection is up
Teams Export API license issueCritical1.3.6.1.4.1.39067.124.0.1424014-

Variables used in SNMP Traps

The following variables are used in various Verba traps to describe the event:


OID
Variable Name
Description
1.3.6.1.4.1.39067.200.1DescriptionHuman readable description of the trap
1.3.6.1.4.1.39067.200.2ServiceNameName of the affected service
1.3.6.1.4.1.39067.200.3HostNameHost name of an affected server
1.3.6.1.4.1.39067.200.4DiskSpaceLowPathPath of an affected disk
1.3.6.1.4.1.39067.200.5CallIdID of the affected recording
1.3.6.1.4.1.39067.200.6ServiceDisplayNameDisplay name of the affected service
1.3.6.1.4.1.39067.200.7PathAffected path
1.3.6.1.4.1.39067.200.8InterfaceRecording capture interface
1.3.6.1.4.1.39067.200.9CertThumbprintCertificate thumbprint
1.3.6.1.4.1.39067.200.10CertFriendlyNameCertificate friendly name
1.3.6.1.4.1.39067.200.11CertExpirationDateCertificate expiration date
1.3.6.1.4.1.39067.200.12CertSubjectCertificate subject
1.3.6.1.4.1.39067.200.13SeverityEvent Severity
1.3.6.1.4.1.39067.200.14TitleTitle
1.3.6.1.4.1.39067.200.15UseridUser id
1.3.6.1.4.1.39067.200.16TenantIdTenant id
1.3.6.1.4.1.39067.200.17EventIDEvent ID