Teams subscription is down Alert

Content

Cause

This alert is sent if the Verba server is unable to connect to Teams.

Resolution

If you receive such an alert, please check the network connectivity of the affected Verba server. If there is no internet connection, contact your IT team.

If the connection is up, and the Teams subscription is up alert was not received, please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.