Recording Inactivity Alert

Content

Verba System Monitor has detected there are no calls recorded since <AT_TIME>
Computer name: <COMPUTER_NAME>

Cause

This alert is sent if the number of calls is less than the given value during the window. By default this function is disabled.

Resolution

If you receive such an alert, please check if the number of the to be recorded calls truly was under the threshold value in the monitored window. If that is the case, consider changing the values. Also check for other alerts from your Verba system.

If there should have been more recorded calls in the given time window, please contact the support service and send the log files of the related service(s).
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.

Enabling/Disabling monitoring feature, or changing the given values:

Step 1 - On the web interface go to System and under Configuration choose Servers
Step 2 - Choose and click on the Media Repository server from the server list
Step 3 - Click on the Change Configuration Settings tab, and search for Database Monitoring
Step 4 - Under Database Monitoring, you can enable/disable notification, change the monitored time window, and set the threshold value for number of recordings
Step 5 - Click the icon to save your settings.
Step 6 - The system will notify you that the changes need to be applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.

Recording Inactivity Over Alert

Content

Verba System Monitor has detected there are <NUMBER_OF_CALLS> calls recorded since <TIME>
Computer name: <COMPUTER_NAME>

Cause

This alert is sent if the system has recorded call(s) again after the Recording Inactivity Alert was sent.

Resolution

No further action needed. However, if you receive this pair of alerts on a regular basis, consider changing the threshold values.

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