Verba Unified IM Recorder Service: Attachment download failed Alert

Owned by Kiss, Mate
May 24, 2022
1 min read

Attachment download failed Alert

Content

Attachment download failed
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .124.0.7
Time: <TIME> (UTC)
Severity: Error

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if the Verba server is unable to download an attachment.

Resolution

If you receive such an alert, please check the network connectivity of the affected Verba server. If there is no internet connection, contact your IT team.

If the connection is up,  please contact the support service and send the log files of the related services - unifiedimrec.log from the Verba server.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.