A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app.
This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones.
This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions.
This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements.
The system offers speech transcription to allow searching in voice conversations.
This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
This guide is for system and network engineers who plan, install and configure Verba solutions.
This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).