Desktop Agent: ConnectionDown
Connection Down Alert
Content
Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>
Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Cause
This alert is sent if connection to a recorder service is lost.
Resolution
If you receive such an alert, please check if the connection is up between the the server and the user's computer. If not, contact your IT team.
If the connection is up, please contact the support service and send the log files of the related service - agentcontroller.log, captureagent.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.