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Unified Call Recorder Service: BT TTP Down

Unified Call Recorder Service: BT TTP Down

Owned by Kiss, Mate
May 24, 2022

BT TTP Down Alert

Content

Alert: BT TTP Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.22
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT TTP Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The Verba Recording Server lost the TTP media stream. This happens when the Recording Server doesn't receive any media for more time than the configured media timeout.

Resolution

Check the state of the IPSI card, and the network connectivity between the Verba Recording Server and the IPSI network interface(s).

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