Genesys T-Server: Genesys connection up
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
1 min read
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Genesys connection up
Content
Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>
Description:
Genesys connection up.
Alert attributes:
Service name (OID: .123.0.2): <SERVICE_NAME>
Cause
This alert is sent if Verba is able to connect to Genesys again.
Resolution
If you receive such an alert, please check the connections between the server(s) and Genesys. Please note that if you received the "Genesys connection up" alert as well after the "Genesys connection down", the communication between the Verba component and Genesys is back in normal, the connection lost state was temporary.
If there's no connection between the server and Genesys, contact your IT team.