Unified Call Recorder Service: Long, possibly stuck call Alert

Owned by Zszugyi
Aug 02, 2024
1 min read

Content

Long, possibly stuck call Alert

Alert: Long, possibly stuck call

Service: Unified Recorder

Computer name: <COMPUTER_NAME>

Alert id: .115.0.50

Time: <TIME> (UTC)

Severity: ERROR

 

Description:

Long, possibly stuck call found:

  • call information

  • call uptime

 

Alert attributes:

User id (OID: .200.15): <Recorded user>
Call id (OID: .200.5): <CDR unique id>

Cause

The recorder detects a voice or trader voice handset call that is ongoing for longer than a specified threshold. If segmentation is configured, the total length of all segments are evaluated for this threshold.

Resolution

Verify if this is an ongoing call or if the line was left open accidentally.