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Unified Call Recorder Service: BT TMS Access Down

Unified Call Recorder Service: BT TMS Access Down

Owned by Kiss, Mate
May 24, 2022

BT TMS Access Down Alert

Content

Alert: BT TMS Access Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.36
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT TMS Access Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The Verba Recording Server cannot reach the TMS share on the ITSProfile server, and cannot update the turret / vertical / line information.

Resolution

Check the state of ITSProfile server and the network connectivity between the Verba Recording Server and the ITSProfile server.

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