Unified Call Recorder Service: BT ITSLink Down

Owned by Kiss, Mate
May 24, 2022
1 min read

BT ITSLink Down Alert

Content

Alert: BT ITSLink Down
Service: Unified Recorder
Computer name: <COMPUTER_NAME>
Alert id: .115.0.20
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
BT ITSLink Down

Alert attributes:
Hostname (OID: .200.3): <COMPUTER_NAME>

 

Cause

The Verba Recording Server is unable to reach the BT CTI server.

Resolution

Check the state of the ITSLink service and the network connectivity between the servers.