Creating an application user for the JTAPI connection

Create an application user for the JTAPI application

For secure JTAPI connection refer to Configuring Secure JTAPI.

Execute the following steps in your Cisco UCM web administration interface:

Step 1 - Navigate to User Management / Application User / Add New menu item.

Step 2 - Fill out all necessary fields and make a note of the User ID and Password fields, because you will have to set them in the Verba Recording System. E.g. you can call it VerbaJTAPI.

Step 3 - Click Save.

Step 4 - Scroll down to Permissions Information section and click on the Add to Access Control Group button.

Step 5 - Add the following groups to the application user by selecting them from the list, then cliking on the Add Selected button:

      • Standard CTI Enabled
      • Standard CTI Allow Control of Phones supporting Connected Xfer and conf (necessary for Cisco 89xx or 99x SIP phones)
      • Standard CTI Allow Control of Phones supporting Rollover Mode

If controlled recording mode is being used, then the Standard CTI Allow Call Recording group membership is also required.

If the Central Silent Monitoring and Whisper Coaching is being used, then the Standard CTI Allow Call Monitoring group membership is also required.

Step 6 - Click Save.