Adding a new extension for recording in Cisco UCM


There are three major steps you do when you are adding a new extension:

  • Enable built-in-bridge
  • Configure recording on the line
  • Add the phone device to the JTAPI user
  • Add the directory number as recorded extension in Verba

You can see the detailed steps below.

Configure phones for recording

Step 1 - Select Device / Phone menu item and select the desired phone.

Step 2 - On the configuration page enable the Built-In Bridge.

Step 3 - Select the line you would like to enable recording on.

Step 4a - Set Recording Option to Automatic Call Recording Enabled.

Step 4b - If advanced call recording rules or controlled recording mode is used, then set Recording Option to Selective (Application Invoked) Call Recording Enabled.

Step 5 - Set Recording Profile to the previously created profile.

Step 6 - Set Recording Media Source according to your preference (gateway versus phone). If you go ahead with gateway preferred you should configure gateway and callmanager accordingly. Please note this feature has certain requirements on gateway, call routing and callmanager version (available since CUCM 10.0 and IOS 15.3(3)M - ISRG2 with SIP trunking). 

Step 7 - Click on the Save button.

You need to reset every phone you configure for recording.

Step 8 - Assign the device to the JTAPI application user. Go to User Management / Application User, select the Verba JTAPI user and add the device to the Controlled Devices list.

Step 9 - Click on the Save button.

Final Stage: Configure extensions

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually or using Active Directory Synchronization.