Configuring Verba for Skype for Business and Lync recording

This guide describes the necessary configuration steps for Microsoft Skype for Business / Lync voice, video and application share call recording. 

Prerequisites

Before deploying the solution, select the right deployment option and recording method based on the requirements. The Verba system can be deployed in multiple ways, supporting various recording methods.

Before the starting the configuration, every Verba server and component have to be installed. For more information: Microsoft Skype for Business

Configuring Voice, Video and Application share recording

There are different methods for Skype for Business / Lync recording:

• The Proxy-based SfB / Lync recording option allows recording all types of call scenarios including inbound, outbound, internal, conference, federated and external calls. For the configuration steps see Configuring Verba for RTP Proxy based recording.
• The Mediation / AVMCU based SfB / Lync recording option allows recording inbound and outbound PSTN calls and/or conferences. For the configuration steps see Configuring Verba for Mediation - AVMCU based recording.

Each recording methods can be extended with the recording of the federated calls, calls of users logged in remotely and application shares. For that, a Media Collector and Proxy component have to installed and configured on the Edge server. For configuration steps see Configuring Media Collector on Edge servers

Load balancing, failover, and geographical routing configuration

• SfB - Lync proxy load balancing and failover design

• Recorder load balancing and failover design

Configuring IM recording

Verba supports the recording of both peer to peer chat sessions and persistent chat rooms.

• For the P2P IM recording configuration steps, see Configuring Verba for Skype for Business / Lync IM recording.
• For the persistent chat room recording configuration steps, see Configuring persistent chat room recording for SfB and Lync.

Configuring Archive Importing

Several modalities cannot be recorded directly, but they can be imported from the Skype for Business / Lync archive. The following meeting contents are archived:

• Whiteboard
• Polls and Q&A
• Files shared on the meeting
• Powerpoint shared on the meeting

 For the configuration steps see Configuring SfB - Lync archive import.

Configuring advanced features for Skype for Business / Lync recording

After the recording configuration, additional features can be configured. Most of these features are crucial for compliance.

Recording Announcement

Recording announcement can be added for inbound and outbound PSTN and federated calls and conferences. For the configuration steps see Installing and configuring the Verba SfB - Lync Announcement service.

Call Blocking

There are cases when recording of a call is more important than the ability to establish the call itself because of compliance reasons. If there are no online proxy or recorder services then Verba can block the call establishment. For the configuration steps see Configuring Lync call blocking on recording failure

Dual-Relaying

In a multi-site environment where there are multiple SfB / Lync pools present, by default the calls between the pools recorded only on the caller side. It's possible to record the calls at both ends by configuring Dual-Relaying. For the configuration steps see Configuring Verba for Dual-Relaying

Final configuration: Configuring extensions and media file upload

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.

If the Recorder Server is not co-located with the Media Repository or there are multiple Recorder Servers, then the media files have to be uploaded to a single location. For the upload options see Configuring media file upload.