Overview

The Expressway supports Built-in-Bridge (BiB) recording over Mobile and Remote Access (MRA). This recording method can be used to record the audio portion of calls that are made or received by users working off-premises.

Prerequisites

To utilize recording Cisco endpoints that support BiB through MRA, Expressway X8.11.1 or newer is required. Additionally, to record Jabber BiB for iOS and Android over Expressway MRA with JTAPI CTI, CUCM 12.5.1 or newer is required. For more information on the prerequisites and the list of compatible devices, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/exwy_b_mra-expressway-deployment-guide/exwy_b_mra-expressway-deployment-guide_chapter_01000.html#reference_F246F8721664A45638A98B9E9A9B2919

Configure Cisco Unified Call Manager for Network-based recording

To configure the CUCM and the endpoints, complete the tasks in the following article:  Configuring Cisco UCM for network-based recording

Configure Verba for network-based recording

On configuring Verba for Cisco Network-Based recording, visit Configuring Verba for Cisco network-based recording

Configure Cisco Expressway

Step 1 - On the Cisco Expressway-C, go to Configuration > Unified Communications > Configuration.

Step 2 -  Set SIP Path headers to On. 

Step 3 - Go to Configuration > Unified Communications > Unified CM servers.

Step 4 -  Click Refresh servers.