Configuring your Verba Recording SystemThe Verba Recording System needs configuration both in your network and in the system itself.
Your Verba Recording System comes with an advanced web-based Central Configuration solution that lets you:
- configure all your server and desktop recorders from a single web interface
- automatically push the configuration to all local and remote components
- keep track all configuration changes for auditing purposes
You can access the Central configuration solution with your administrator account under Administration / Verba Servers.
Step 1 - Apply the license
The first step has to be done after the installation is applying the license.
Step 2 - Pull the server specific settings from the server registries
Before being able to configure your Verba system, there are some initial configuration steps.
Step 3 - Configure Verba and the UC platform for recording
Different phone system and recording modes require different settings in the Verba Recording System.
Skype for Business / Lync recording
Microsoft Teams recording (voice, video, screen share)
BT Trading (IP Trade) recording
Mobile recording (Singtel, Truphone, Tango, Movius)
Other SIP-based recordings:
- Broadsoft Broadworks
- ACME Packet / Oracle SBC
- Avaya ESBC
- Cisco UBE (CUBE) SBC
- Polycom RMX MCU
- Metaswitch Perimeta SBC
- Cisco VCS
- Intracom VCOM
- Standard SIP based platforms
- Asterisk (SIP only)
- Mitel MiCloud Telepo
- Telstra TIPT
- Aastra (SIP only)
- Alcatel (SIP only)
IP-based Radio recording
Configuring the Verba Dial-in Recorder
The Verba Dial-in Recorder provides rich features including leaving and playback audio/video recordings. For the configuration steps see: Configuring the Verba Dial-in Recorder Service
Configuring Phone-based Silent Monitoring for Skype for Business / Lync or Cisco
Using the Verba Dial-in Recorder, it's also possible to set up phone-based silent monitoring for Skype for Business, or for Cisco without using the Built-in Bridge. For the configurations steps see: Configuring Phone-based Silent Monitoring
Configuring the Verba Desktop Agent
The Verba Desktop Agent is required for several features like Agent View, call recording pop-up/control, screen recording, and PCI DSS. For the configuration steps see: Configuring the Desktop Agent
If the Recorder Server is not co-located with the Media Repository or there are multiple Recorder Servers, then the media files have to be uploaded to a single location. For the upload options see Configuring media file upload
Step 5 - Configuring extensions
After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.
Step 6 - Check the functionality of your Verba system
There are several steps should be taken in order to verify the system readiness before going into production. For the most important verification steps, see: Verifying System Readiness
Step 7 - Configure backup