Adding an extension with Extension Mobility in Cisco UCM
Configure phones for recording
Step 1 -Â Select Device / Phone menu item and select the phone where the user will log in with Extension Mobility.
Step 2 -Â On the configuration page enable the Built In Bridge.
Step 3 -Â Go to Device / Device Settings / Device Profile and select the profile that is configured to use with Extension Mobility.
Step 4 -Â Select the line you would like to enable recording on.
Step 5 -Â Set Recording Option to Automatic Call Recording Enabled.
Step 6 -Â Set Recording Profile to the previously created profile.
Step 7 -Â Click on the Save button.
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Step 8 - Assign the device to the JTAPI application user. Go to User Management / Application User, select the Verba JTAPI user and add the device to the Controlled Devices list.
Step 9 -Â Click on the Save button.
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Step 9 - Go to User Management / End User and select the user that is using the Extension Mobility feature with the extension.
Step 10 -Â Tick Allow Control of Device from CTI and click Save.
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