Verba supports voice, video and Jabber IM recording in the Cisco environments. In addition to this, other Cisco features also can be utilized.
Before deploying the solution, select the right deployment option and recording method based on the requirements. The Verba system can be deployed in multiple ways, supporting various recording methods.
Before starting the configuration, every Verba server, and component have to be installed. For more information: Cisco
Configuring Verba for Cisco Voice and Video recording
Configuring Verba for Cisco IM recording
The configuration steps are different based on the IM&P server version.
Configuring Verba for Cisco Jabber File Transfer recording
Verba capable of recording the files shared during P2P chat sessions, persistent chat rooms, and ad-hoc chat conferences. For the configuration, see: Configuring Verba for Cisco Jabber File Transfer recording
Configuring Other Verba features for Cisco
Advanced Call Recording Rules
Configuring the Cisco IP Phone Service
Configuring the Verba Cisco MediaSense connector
Cisco UCCX Integration