Configuring Verba for SIPREC recording

Verba Unified Recorder has SIPREC implementation and is responsible for recording calls via this new interface/standard. It detects proprietary vendor-specific extensions in the SIPREC CDR xmls automatically, no vendor-specific configuration is needed at Verba side.

Activate recording 

Step 1 - Provision recoding in PBX. Read more:

Step 2 - In the Verba Web Interface, go to Administration > Verba Servers > Select your Recording Server  > Click on the Service Activation tab.

Step 3 - Activate the Verba Unified Call Recorder Service by clicking on the  icon.

Step 4 - Click on the Change Configuration Settings tab. Expand the Unified Call Recorder section.

Step 5 - Under Recording Providers \ SIP \ SIPREC set the SIP Port setting according to the port configured at the PBX side.

Step 6 - Save the changes by clicking on the  icon.

Step 7 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 8 - Click on the Service Control tab.

Step 9 - Start the Verba Unified Call Recorder Service by clicking on the  icon.

Configure extensions

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.

Configuring recorder numbers/lines (Huawei only)

In the case of the Huawei platform, the recording access codes (phone number(s) to which recorder call is routed) have to be configured at the Verba side.

Under Recording Providers \ Huawei \ Recorder Extensions/Lines add number(s) to which recorder calls are routed from Huawei PBX.

For Huawei side configuration please refer to Telephone recording section

Configuring advanced network-based recording

With the advanced network-based recording configuration load-balancing and mid-call failover can be achieved. For the configuration steps see Configuring advanced network-based recording.