Conversation lists and actions

Users can search for recorded conversations, and the search results can be displayed through conversation lists.

Conversations lists can be accessed from various parts of the user interface including the following:

  • Clicking on the Conversation menu item
  • Selecting Conversations / Search submenu and filling in the criteria
  • Selecting Conversations / Ongoing Conversations submenu
  • Loading a previously saved query from Conversations / Saved Queries

The conversation list is displayed in a tabular format where the columns can be configured by the administrator or the user can personalize it using the System / Conversation List Layout menu.

Every conversation list displays the calls ordered by date and time (in descending order). This means that the most recently recorded conversation is the first, while the oldest conversation is the last one in the list.

Predefined queries (not initiated from the Search menu) cannot be filtered further. The result list will contain every recorded conversation that meets the predefined criteria.  E.g. selecting Conversations / Ongoing Conversations submenu will show every ongoing call of the logged in user.

Use the Search page to narrow down the call list.

If a security profile has a "search window" limit set, then only conversations recorded in the last x hours can be listed.  A message informs the user about this at the top of every conversation list.

Small Letter Icon

When the conversation includes a desktop screen recording, then an S icon is shown in the call list.

Using the Conversation List