Recording Director Down Alert

Content

Cause

This alert is sent if a Recording Director component is not reachable for a Media Recorder component.

Resolution

If the connection should be on (you are sure that the connection is up between the two servers), and you did not receive a Recording Director Up alert, please contact the support service and send the log files of the related service(s) - unified.log. If you received Recording Provider Up alert, the connection down state was temporary only.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.