Free Memory Low Alert

Content

Cause

This alert is sent if the available physical memory on the server machine is less than the given threshold value - by default 200 megabytes. The alert email lists the top 10 memory consuming processes.

Resolution

If you receive such an alert, please check the server machine - if one of the Verba services consuming too much memory, please contact the support service and send the log files of the related service(s). Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server. 

Please note that if you received the "Free Memory OK" alert as well, the server is back in normal, the low memory state was temporary.

Follow the steps below to change the threshold value:

Step 1 - On the web interface go to Administration and choose Verba Servers 
Step 2 - Choose the server from which you received an alert from the server list 
Step 3 - Click on the Change Configuration Settings tab, and search for System Monitoring
Step 4 - Under System Monitoring you can edit the Minimum Physical Memory field
Step 5 - Click the  icon to save your settings.
Step 6 - The system will notify you that the changes need to applied to the server by restarting the involved services or rereading the new configuration. Execute the required tasks.

Free Memory OK Alert

Content

Cause

This alert is sent if the available physical memory on the server machine is more than the given threshold value again.

Resolution

No further action required. However, if you receive this pair of alert on a regular basis, consider installing more physical memory into your server.