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Cisco JTAPI Service: CallProcError

Cisco JTAPI Service: CallProcError

Owned by Kiss, Mate
May 24, 2022

Call Processing Error

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
Call processing error: <INFORMATION>

Alert attributes:
Call id (OID: .200.5): <CALL_ID>

Cause

This alert is sent if the Cisco JTAPI Service encountered an error during call processing.

Resolution

If you receive such an alert, please contact the support service and send the log files of the related service(s) - native_recorder_dbservice.log.log file(s). 

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.

 

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