CDR Importer Service: RecheckFailure
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
1 min read
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Recheck Failure Alert
Content
Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>
Description:
Recheck run failed:Â #DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#
Â
Cause
CDR reconciliation allows to find conversations which were not recorded for some reason, and conversation which were not recorded correctly. This alert is sent if during the recheck process, the service has encountered an error.
Resolution
If you receive such an alert, please contact the support service and send the log files of the related service - cdrimporter.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.Â