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Unified Call Recorder Service: JTAPIServiceUp Alert

Unified Call Recorder Service: JTAPIServiceUp Alert

Owned by Kiss, Mate
May 24, 2022

JTAPI Service Up Alert

Content

 

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

 

Description: 
JTAPI service went up


Alert attributes:
Hostname (OID: .200.3): <IP>

 

Cause

This alert is sent if JTAPI Service is reachable for the Unified Call Recorder service again.

Resolution

No further action required.

However, if you receive this pair of alert on a regular basis, contact the support service and send the log files of the related services: unified.log, nativedbrecorder.log.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server. 

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