Passive Recorder Service: CallProcError
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
1 min read
Loading data...
Call Processing Error Alert
Content
Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>
Description:
Failed to record new call: #DESCRIPTION#
Alert attributes:
Call id (OID: .200.5): #ID#
Cause
This alert is sent if the Verba Passive Recorder Service encountered an error during call processing.
Resolution
If you receive such an alert, please contact the support service and send the log files of the related service - engine.log file.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.