Media Collector and Proxy Service: RecorderUp

Owned by Kiss, Mate
May 24, 2022
1 min read

Recorder Up Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: CRITICAL

Description:
Recorder '<COMPUTER>' connected, remote port: <PORT_NUMBER>
Alert attributes:
Hostname (OID: .200.3): <COMPUTER>

 

Cause

This alert is sent if the Recorder server (mentioned in the description) is reachable again.

Resolution

No further action required, the issue was probably caused by a network glitch.

However, if you receive this pair of alerts on a regular basis, please contact the support service and send the log files of the related service(s) - recorderproxy.log, engine.log (from the recorder server).
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.