Approval Workflows

The Approval Workflows module in the system makes it possible for end users to request access to certain conversations. Their managers can then approve or reject the request based on the reason explanation that the users submit. The managers can also choose to escalate the authorization workflow to the next level if they cannot decide on the appropriate action. The managers one level higher can make the decision in that case.

Access can be requested based on users/groups, conversations marked with a specific label or conversations in a certain case.

The diagram below shows the architecture of the approval workflows.

The articles in the Approval Workflows section showcase and describe what Approval Workflows (Compliance Workflows) are, how they can be configured and used throughout the system.

• Approval Workflow Message Templates
• Assigning Workflows to Users
• Authorization Requests
• Creating a Workflow