Speech transcription
Overview
Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each. The default transcription engine is Intelligent Voice.
Supported transcription providers
The following table provides a brief overview of the options:
| Intelligent Voice | Verint Speech Transcription | Speechmatics | comitFS Voice Transcription Service | |
|---|---|---|---|---|
| Status | Available | Available | Available | Available |
| Vendor | Intelligent Voice | Verint Systems | Speechmatics | comitFS |
| Technology | LVCSR* | LVCSR* | LVCSR* | LVCSR* |
| Languages | https://intelligentvoice.com/languages/ | Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu | https://www.speechmatics.com/our-technology | North American English, British English, Latin American Spanish |
| On-premise/Cloud | On-premise and partner cloud | On-premise | On-premise and cloud | On-premise |
| Deployment | Integration via REST API | Integrated into Verba Speech Server role | Integration via REST API | Integration via REST API |
| Licensing | Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative. | Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative. |
| Customization | Contact Verint for more information | Available through professional service (phonetic boosting or language customization) | Contact Speechmatics for more information | Contact comitFS for more information |
| Diarization / Speaker Recognition | Yes | Yes | Yes | Yes |
| Sentiment Score | Yes | No | No | No |
| Topics | Yes | No | No | No |
| Automatic Language Detection | Yes | No | No | No |
* Large Vocabulary Continuous Speech Recognition
Transcription process
3rd party Speech Transcription
The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs in the cloud or on 3rd party servers.
Verint Speech Transcription
The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs on the Verba Speech Servers directly.
